> ## Documentation Index
> Fetch the complete documentation index at: https://docs.exterview.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Candidate Experience

> Reduce candidate drop-off, preserve instruction clarity, and run fair, respectful agent sessions across Exterview email and web invites.

## Purpose

A candidate's experience shapes both completion rates and your brand. These practices keep evaluations clear, respectful, and low-friction.

## Best practices

<CardGroup cols={2}>
  <Card title="Set clear expectations" icon="circle-info">
    Tell candidates what to expect, format, length, and what happens next, before they start.
  </Card>

  <Card title="Keep instructions simple" icon="list-check">
    Plain language, no ambiguity. Fewer misunderstandings mean fewer drop-offs.
  </Card>

  <Card title="Send timely reminders" icon="bell">
    Well-timed nudges reduce no-shows without feeling like spam.
  </Card>

  <Card title="Offer a support contact" icon="headset">
    Always give candidates someone to ask, it reduces abandonment and frustration.
  </Card>
</CardGroup>

## The candidate communication journey

```mermaid theme={null}
%%{init: {'theme':'base','themeVariables':{'primaryColor':'#EEF2FF','primaryBorderColor':'#4B6CFE','primaryTextColor':'#0F172A','lineColor':'#64748B','clusterBkg':'#F8FAFC','clusterBorder':'#E2E8F0'}}}%%
flowchart LR
  A([Invite]) --> B([Reminder]) --> C([Session start]) --> D([Completion]) --> E([Follow-up])
```

Keep each touchpoint clear and consistent, candidates should always know where they are and what happens next.

## Privacy transparency

<Info>
  Be upfront about what's collected, why, and how it's used. Clear consent and
  plain-language privacy notices build trust and support compliance. See [Trust
  & Compliance](/trust/privacy-residency).
</Info>

## FAQs

<AccordionGroup>
  <Accordion title="How do we reduce drop-off?">
    Set expectations early, keep instructions simple, remove unnecessary stages, and send well-timed reminders.
  </Accordion>

  <Accordion title="Can candidates get help mid-session?">
    Yes, always provide a support contact. It reduces abandonment and frustration.
  </Accordion>

  <Accordion title="Are sessions accessible?">
    Language options and clear, plain instructions are configurable to support accessibility.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Invite Flows" icon="paper-plane" href="/deploy/invite-flows">
    The channels and lifecycle behind every candidate invite.
  </Card>

  <Card title="Enterprise Rollout" icon="arrow-trend-up" href="/best-practices/enterprise-rollout">
    Phase a rollout without overwhelming candidates or reviewers.
  </Card>
</CardGroup>