Purpose
A candidate’s experience shapes both completion rates and your brand. These practices keep evaluations clear, respectful, and low-friction.Best practices
Set clear expectations
Tell candidates what to expect, format, length, and what happens next, before they start.
Keep instructions simple
Plain language, no ambiguity. Fewer misunderstandings mean fewer drop-offs.
Send timely reminders
Well-timed nudges reduce no-shows without feeling like spam.
Offer a support contact
Always give candidates someone to ask, it reduces abandonment and frustration.
The candidate communication journey
Keep each touchpoint clear and consistent, candidates should always know where they are and what happens next.Privacy transparency
Be upfront about what’s collected, why, and how it’s used. Clear consent and
plain-language privacy notices build trust and support compliance. See Trust
& Compliance.
FAQs
How do we reduce drop-off?
How do we reduce drop-off?
Set expectations early, keep instructions simple, remove unnecessary stages, and send well-timed reminders.
Can candidates get help mid-session?
Can candidates get help mid-session?
Yes, always provide a support contact. It reduces abandonment and frustration.
Are sessions accessible?
Are sessions accessible?
Language options and clear, plain instructions are configurable to support accessibility.
Related
Invite Flows
The channels and lifecycle behind every candidate invite.
Enterprise Rollout
Phase a rollout without overwhelming candidates or reviewers.