Applies to Enterprise. Operations is part of the full configuration set,
guided during Enterprise onboarding. Starter and Growth don’t configure this,
see Configure Overview.
Purpose
Operations defines how evaluations actually run, the channels, the journey, how scoring is structured, and how candidates are contacted. It builds directly on your Foundation: your org structure and calibration become a running hiring process here, and Governance wraps it next.Public documentation explains the model and the process, not the values. Exact
scoring weights, thresholds, session limits, and billing meters are never
published, they live in your signed configuration.
Interview channels
The channels a candidate can be evaluated through. Not all channels are live yet — see Session Types for current availability.Phone Screen
Short phone screening for qualification signals.
Voice
AI voice screening interview.
Avatar
AI avatar (video) interview.
Panel
Panel evaluation with consolidated scoring.
HR
HR / behavioral round, including offer and likelihood-to-join.
Skill Assessment
Role-relevant skill assessment.
The rest of Operations
Pipeline Templates
Reusable hiring-journey structures you apply to roles.
Scoring Rubrics
How evaluation criteria are structured, the dimensions, not the weights.
Assessment Types
Role-relevant evaluation modes for different roles.
Evaluation Gating
Whether a step is a gate or a signal (see below). Coming soon.
Candidate Communication
Email and interview links today; SMS and WhatsApp are coming soon.
Enterprise Connectors
Customer systems that trigger or support workflows.
Gate vs. signal
This distinction is planned and not yet configurable. Today, every step
informs the decision without automatically blocking a candidate’s progress.
FAQs
Which channels do we have to use?
Which channels do we have to use?
Only the ones that fit your roles. Channels are enabled per role and per pipeline during setup.
Do you publish scoring weights or thresholds?
Do you publish scoring weights or thresholds?
No. Public docs describe how rubrics and gating work; the actual weights,
thresholds, and limits stay in your signed configuration.
What's the difference between a gate and a signal?
What's the difference between a gate and a signal?
A gate can stop a candidate from advancing; a signal informs the decision but
doesn’t block it. Gating is planned and not yet configurable, so today every
step behaves as a signal.
Can candidates be contacted on WhatsApp?
Can candidates be contacted on WhatsApp?
Not yet. Email is supported today, subject to your communication and consent settings. SMS and WhatsApp are coming soon.
Related
Deploy
Launch the sessions you’ve configured here.
Governance Setup
Control who runs and reviews them.