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Applies to Enterprise. Operations is part of the full configuration set, guided during Enterprise onboarding. Starter and Growth don’t configure this, see Configure Overview.

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Purpose

Operations defines how evaluations actually run, the channels, the journey, how scoring is structured, and how candidates are contacted. It builds directly on your Foundation: your org structure and calibration become a running hiring process here, and Governance wraps it next.
Public documentation explains the model and the process, not the values. Exact scoring weights, thresholds, session limits, and billing meters are never published, they live in your signed configuration.

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Interview channels

The channels a candidate can be evaluated through. See Session Types for the full catalog.

EX Call

Available. AI phone screening, with multiple phone rounds per candidate.

EX Voice

Available. AI voice interview, on desktop or mobile.

EX Avatar

Available. AI video interview with an avatar interviewer.

Panel

Available. Panel interviews in Microsoft Teams, scored against the job and rubric.

HR

Available. HR and behavioral round. Upcoming: offer and likelihood-to-join.

Skill Assessment

Upcoming. Role-relevant skill assessment.

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The rest of Operations

Pipeline Templates

Reusable hiring-journey structures you apply to roles.

Scoring Rubrics

How evaluation criteria are structured, the dimensions, not the weights.

Assessment Types

Role-relevant evaluation modes for different roles.

Evaluation Gating

Upcoming. Whether a step is a gate or a signal (see below).

Candidate Communication

Available. Email, WhatsApp, and interview links. Upcoming: SMS.

Enterprise Connectors

Customer systems that trigger or support workflows.

Config freeze

Available. Lock a job’s scoring configuration so every candidate for the role is scored against the same standard and stays comparable.

Job Config PDF

Available. Download a job’s full configuration, including its pipeline, from the Jobs list. Unfrozen configurations carry a DRAFT watermark.

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Gate vs. signal

Upcoming. Today, every step informs the decision without automatically blocking a candidate’s progress.
With gating (Upcoming), each evaluation step will be configured as one of two things: Today every step behaves as a signal. Dotted lines are Upcoming: gates that block progress.

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FAQs

Only the ones that fit your roles. Channels are enabled per role and per pipeline during setup.
No. Public docs describe how rubrics and gating work; the actual weights, thresholds, and limits stay in your signed configuration.
A gate can stop a candidate from advancing; a signal informs the decision but doesn’t block it. Gating is upcoming, so today every step behaves as a signal.
Yes. Candidate Messaging sends phone-screen invites and updates on WhatsApp, and candidates can reschedule a call from the chat. Email and WhatsApp follow your communication and consent settings. SMS is upcoming.