Skip to main content
Configuration is guided and CS-led, not self-serve. How much you configure depends on where you are in your journey with Exterview. Configure is the first phase of the Smaya lifecycle — Configure, Deploy, Monitor — and what you are configuring is a digital workforce: the criteria your agents evaluate against, the AI Employees those agents are composed into, and the authority each one carries.
Two rules from the platform apply to everything on this page. Every change is versioned and approved — drafted by one person, activated by another. And criteria are pinned in flight: work already underway finishes on the configuration it started with, so everyone in one process is assessed on identical criteria. That is a fairness requirement, not a convenience. See Agent Studio.
Below you’ll find how configuration works and what it covers. We’ve organized this page by configuration depth, the Enterprise setup model, the stages themselves, and FAQs.

​
Configuration depth grows with commitment

How much you configure scales with how far you have committed to Exterview, from a quick proof on one team to full org-wide hiring infrastructure.

Starter

Get started. One team, one role, quick proof. Standard scoring, with no configuration set.

Growth

Explore. Reliability and fit across a few departments. Light department-based configuration with dynamic variables, not the full set.

Enterprise

Commit. The gated decision for the next three to five years. The full configuration set: Foundation, Operations, Governance, tuned to your org.
Starter and Growth are how teams explore Exterview over three to six months. The guided configuration set below (Foundation → Operations → Governance) applies at Enterprise. That is the point where Exterview becomes your long-term hiring infrastructure. Growth supports a couple of department-level configurations with dynamic variables, but not the full gated set.

​
The Enterprise setup model

At Enterprise, setup runs as one guided sequence and is frozen into a signed configuration before go-live. Each stage builds on the one before it. The Enterprise setup sequence: each stage builds on the one before it, then the full configuration is signed off and frozen so every evaluation is scored the same way.
1

Foundation

Your organization’s structure and what a strong candidate looks like: departments, job families, bands, skills, and responsibilities. This is where your organization’s hyper-calibration layer is built.
2

Operations

The hiring journey that runs on that foundation: sessions, scoring, communications, and integrations.
3

Governance

The controls that wrap the whole thing: access, privacy, compliance, human review, and auditability.
4

Sign-off and freeze

The configuration is reviewed, signed off, and frozen, so every evaluation is scored the same way and stays reproducible.
Hyper-calibration is Enterprise-only and set up once. During Foundation, your competencies, role definitions, and scoring context are captured, taken through a staging journey, validated, and then frozen into your organization’s calibration baseline. Starter and Growth do not have this layer. They run on standard and light department-based configuration. After freeze, changes go through change control and re-baseline to a new version. See Foundation and Calibration.

​
Explore the stages

  • Setup & Sign-Off. The guided, business-first process that produces your signed baseline.
  • Foundation. Departments, job families, bands, skills, responsibilities.
  • Operations. Channels, pipelines, rubrics, gating, communication, connectors.
  • Governance. Access, compliance, privacy, human review, audit, knowledge base.
  • Go-Live Readiness. The checklist to clear before your first live session.

​
FAQs

No. Starter runs on standard scoring with no configuration set. Growth adds light, department-based configuration with dynamic variables. The full guided set begins at Enterprise.
Because it is the long-term commitment. The full Foundation → Operations → Governance set tunes Exterview to your org for the next three to five years. Starter and Growth are for exploring fit first.
No. It is guided and CS-led. Your team answers business-language questions, and Exterview handles the translation.
Your setup becomes the agreed configuration baseline. Material changes afterward are reviewed and approved before use. Each job’s scoring configuration can be frozen so candidates stay comparable, and you can download any job’s full configuration as a Job Config PDF from the Jobs list.
  • Deploy. Launch agents once configuration is signed off.
  • Pricing. How Starter, Growth, and Enterprise map to plans.