Purpose
Give reviewers a shared definition of each report and each score dimension, without repeating the structural detail that lives in Session Reports.Report types
Each agent owns one session type and produces one report.Score dimensions
FAQs
How is this different from Session Reports?
How is this different from Session Reports?
Session Reports explains how a report is structured and reviewed. This page defines the report types and score terms so everyone reads them consistently.
Are scores comparable across channels?
Are scores comparable across channels?
Yes. Signals from every channel normalize into one decision-ready view.

