Purpose
Understand the vocabulary and mental model before you go deeper. Every other page assumes these terms.Key objects
Organization
Your isolated organization environment. All data, configuration, and scoring are scoped to it.
Role
A job definition. The structure a candidate is evaluated against.
Candidate
A person being evaluated for a role.
Evaluation
A scored assessment of a candidate against a role’s rubric.
Agent Session
A live, real-time interaction (phone, voice, avatar, panel, HR, assessment, or
post-hire) run by an Exterview agent.
Document Workflow
A non-live task: role creation, resume match, or offer generation.
Report / Takeaway
The structured output every completed session or workflow produces.
Rubric
The set of dimensions a candidate is scored against.
Configuration Contract
The signed, versioned, frozen record of all setup decisions that every
evaluation score traces back to.
Human Review
A person reviews and approves outcomes; nothing adverse is decided
autonomously.
Outcome Intelligence
Post-hire signals (D30, D60, D90) fed back to improve evaluation quality.
Live sessions vs. document workflows
Exterview runs two kinds of work:- Live session. A real-time interaction: phone, voice, avatar, panel, HR, assessment, and post-hire companions.
- Document workflow. A non-live task: role creation, resume match, and offer generation.
AI and Core capabilities
Every capability in Exterview is one of two kinds, and the guides label each page accordingly:- AI. Powered by Exterview’s models: screening, interviewing, matching, and scoring.
- Core. Standard platform work: jobs, candidates, users and roles, billing, integrations, and configuration.
Modules and agents
Exterview is delivered as modules. Each module is a specialized agent that owns one kind of evaluation and produces one report. You don’t build agents; they ship pre-built, and you configure the context they evaluate against. See the full module catalog. Modules combine into AI Coworkers: a standing, chartered role for AI on your hiring team, with a defined mandate and human-approved authority, created and revoked the same way you’d manage a human hire. See AI Coworkers.The critic layer
Exterview is building a separate evaluation step every AI output will pass through before it reaches a reviewer, to catch quality problems automatically. This is not live yet. See AI Observability.Setting up: the guided journey
Enterprise setup is a guided, phased configuration led by your Customer Success team. You define org structure and what a strong candidate looks like, design the pipeline, set scoring and gates, connect systems, calibrate per domain, and set governance. Every decision is then signed and frozen into the Configuration Contract before go-live. See Enterprise Setup for the full step-by-step path.Configuration tiers
How much you configure depends on your plan. Exterview is designed to land small and expand.
See Configure for the full model.
Hyper-calibration
For Enterprise customers, Exterview builds a per-organization hyper-calibration layer during Foundation setup. Your competencies, role definitions, and scoring context are captured once, taken through a staging journey, and then frozen, so every evaluation is scored the same way and stays reproducible. This calibration is unique to your organization and compounds over time as post-hire outcomes feed back in. See Calibration and Outcome Intelligence.The evaluation lifecycle
Every evaluation moves through five states: The five states every evaluation moves through, from frozen configuration to a monitored result. Each state is defined in the table below.Governance, by design
Human Review
People approve outcomes before they take effect. Roles are set by the nine system roles.
Auditability
Every action and result is logged in a traceable record.
Data privacy
Data is scoped to your organization, with retention and consent controls.
Responsible AI
Content-based scoring, explainability, and no autonomous adverse decisions.
FAQs
What is the difference between a session and a workflow?
What is the difference between a session and a workflow?
A session is live and interactive (an interview). A workflow is a document task, such as creating a role, matching a resume, or generating an offer.
What is the difference between an AI feature and a Core feature?
What is the difference between an AI feature and a Core feature?
AI features are powered by Exterview’s models and produce scored evidence:
screening, interviewing, matching, and scoring. Core features are standard
platform tasks such as jobs, users, billing, and configuration. The guides
label each page.
Does Exterview analyze a candidate's face or tone?
Does Exterview analyze a candidate's face or tone?
No. Scoring is content-based, meaning what a candidate says, not biometrics,
facial analysis, or tone.
Can scores change over time?
Can scores change over time?
Configuration is frozen per version in the Configuration Contract. When rules
change through change control, scoring re-baselines to a new version so
results stay reproducible.
Who can see evaluation data?
Who can see evaluation data?
Access is role-based and scoped to your organization. See Trust & Compliance for details.
Related
Modules
The full catalog of Exterview modules and what each produces.
AI Coworkers
How modules combine into a chartered, governed AI Coworker.
Glossary
Every term, defined.
Enterprise Setup
The guided journey to a frozen Configuration Contract.
Why Exterview
The category, the moat, and how we’re different.