Skip to main content
A step-by-step walkthrough for running EX Call — AI Phone Screening, Exterview’s short automated phone screen. EX Call is Available today. You can run more than one phone round per candidate, and the call can switch language mid-call when the candidate needs it.
Running EX Call

​
Before you start

You need a configured role with EX Call enabled, and a candidate to call. See Configure and Session Types.

​
Steps

Each round is its own call and report. Re-dial and WhatsApp rescheduling depend on your telephony region.
1

Enable EX Call for the role

Turn on EX Call for the pipeline stage where it should run, and confirm the number of questions. Add further phone rounds if the role needs more than one screen.
Enable EX Call for the role
2

Confirm the question script and rubric

Review the screening questions and the rubric the agent scores against. See How to Set Scoring Weights.
Confirm the question script and rubric
3

Trigger the call

Start the call for a candidate, or trigger in bulk. The agent places the outbound call. See Invite Flows.
Trigger the call
4

Candidate completes the call

The candidate answers and completes the screen with the agent. If the candidate needs a different language, the agent switches mid-call. The call is recorded and transcribed.
Candidate completes the call
5

Scoring and automated quality checks

The agent scores the call against the rubric, and automated quality checks run on the output before it surfaces. See AI Observability.
Scoring and automated quality checks
6

Review the Phone Call Report

Open the Phone Call Report from the Decision Center, read the score, transcript, and evidence, and check any quality review flags. For multi-round screens, each round’s call appears under the Phone Rounds tab in the candidate’s expanded panel. See Session Reports.
Review the Phone Call Report
7

Make the decision

A human reviewer decides and advances or holds the candidate. Every decision change needs a stated reason, and no adverse decision is made autonomously.
Make the decision

​
FAQs

A Phone Call Report, reviewed in Monitor.
Yes. Configure multiple phone rounds for the role. Each round is its own call with its own report, listed under the Phone Rounds tab.
The agent can switch language during the call when the candidate needs it.
Yes. Trigger calls individually or in bulk; each completed call produces its own report.
Yes. The report is decision support; a human owns the outcome.