Before you start
You need a configured role with EX Voice enabled, and a candidate to invite. See Configure and Session Types.Steps
The notice is acknowledged before the interview starts. The dotted line is the path when an invite lapses. On a phone, the camera is used in place of screen share.1
Enable EX Voice for the role
In the role’s configuration, turn on EX Voice for the pipeline stage where the voice screen should run.
2
Confirm the questions and rubric
Review the questions and the scoring rubric the agent will use. See How to Set Scoring Weights and How to Define What a Strong Candidate Looks Like.
3
Invite the candidate
Send the invite over your chosen channel, or share the interview link. See Invite Flows.
4
Candidate completes the interview
The candidate joins from any browser, on a computer or a phone, passes the device check, and completes the voice interview with the agent. On a phone, the camera is used in place of screen share.
5
Scoring and automated quality checks
The agent scores the interview against the rubric, and automated quality checks run on the output before it surfaces. See AI Observability.
6
Review the report in Monitor
Open the Voice AI Screening Report from the Decision Center, read the score and the evidence behind it, and check any quality review flags. See Session Reports.
7
Make the decision
A human reviewer makes the call and advances or holds the candidate. Every decision change needs a stated reason, and no adverse decision is made autonomously.
FAQs
What does EX Voice produce?
What does EX Voice produce?
A Voice AI Screening Report, reviewed in Monitor.
Does a person still decide?
Does a person still decide?
Yes. The report is decision support; a human owns the outcome.
Can candidates take the interview on a phone?
Can candidates take the interview on a phone?
Yes. Voice interviews start on mobile phones. The phone’s camera is used in place of screen share.
Can we run this in bulk?
Can we run this in bulk?
Yes. Invite candidates individually or in bulk; each completed interview produces its own report.
Related
- Session Types. The full agent catalog with availability.
- Instant Interviews (Voice / Avatar). The integrator view for triggering and reading back.
- Session Reports. What the Voice AI Screening Report contains.
- Invite Flows. How candidates enter the session.