Before you start
You need a configured role with EX Voice enabled, and a candidate to invite. See Configure and Session Types.Steps
1
Enable EX Voice for the role
In the role’s configuration, turn on EX Voice for the pipeline stage where the voice screen should run.
2
Confirm the questions and rubric
Review the questions and the scoring rubric the agent will use. See How to Set Scoring Weights and How to Define What a Strong Candidate Looks Like.
3
Invite the candidate
Send the invite over your chosen channel, or share the interview link. See Invite Flows.
4
Candidate completes the interview
The candidate joins from any browser, passes the device check, and completes the voice interview with the agent.
5
Scoring and critic evaluation run
The agent scores the interview against the rubric, and the critic layer evaluates the output before it surfaces. See AI Observability.
6
Review the report in Monitor
Open the Voice AI Screening Report, read the score and the evidence behind it, and check any critic flags. See Session Reports.
7
Make the decision
A human reviewer makes the call and advances or holds the candidate. No adverse decision is made autonomously.
FAQs
What does EX Voice produce?
What does EX Voice produce?
A Voice AI Screening Report, reviewed in Monitor.
Does a person still decide?
Does a person still decide?
Yes. The report is decision support; a human owns the outcome.
Can we run this in bulk?
Can we run this in bulk?
Yes. Invite candidates individually or in bulk; each completed interview produces its own report.
Related
Session Types
The full agent catalogue with availability.
Instant Interviews (Voice / Avatar)
The integrator view for triggering and reading back.
Session Reports
What the Voice AI Screening Report contains.
Invite Flows
How candidates enter the session.