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Core. Communication setup is standard configuration, not AI. Exterview reaches candidates by email and WhatsApp for invites, reminders, and updates. Message copy is confirmed with your Customer Success team rather than edited in a self-service screen.
Communication and offers setup

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Purpose

Confirm how candidates are contacted, and agree the wording Exterview sends on your behalf.

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Steps

1

Confirm the channels

Email carries interview invites, reminders, and updates. WhatsApp carries the phone-screen updates: a heads-up when the screening call is placed, a confirmed callback time, and a note when the candidate moves to the next round. A candidate who misses the call gets a WhatsApp message asking them to pick a new time.
Channels
2

Confirm rescheduling on WhatsApp

Candidates can reply on WhatsApp to pick a new date and time for their phone screen. The new slot comes back into Exterview, so nobody on your team has to re-book it by hand.
WhatsApp rescheduling
3

Review the message copy

Your Customer Success facilitator walks through the seeded copy for invites and reminders and records the wording you want.
Message copy
4

Confirm communication

Review and confirm. This feeds the operations section of your Configuration Contract.
Confirm communication
Upcoming: editing message copy yourself in a settings screen, SMS as a contact channel, sequenced Outreach Campaigns, and offer management (offer letters, e-signature, and approval routing).