Before you start
Billing is only visible to your organization’s Billing Admin and Super Admin roles — it does not appear in Settings for other roles.Steps
1
Open Billing in Settings
Go to Settings → Billing. Prices can be shown in US dollars or Indian
rupees using the currency toggle at the top of the page.
2
Check your credits and current plan
See how many credits your organization has used against its total, along
with capacity for each AI agent type. Alongside it, your current plan
shows its price, term, renewal date, and a chart of monthly credit use.
3
Compare plans and pricing
Below your current plan, plan cards show what each tier includes. Two
tables give more detail: a package comparison and per-report pricing for
each interview type.
4
Review security and compliance
A security and compliance card lists the certifications and standards
that apply to your plan, such as SOC 2 Type II, ISO 42001, DPDPA, and ISO
27001.
5
Change your plan
Changing plans isn’t self-serve. Selecting any plan other than your
current one opens an email to Exterview Sales, who provisions the change
on your account.
FAQs
Is this an AI feature?
Is this an AI feature?
No. Billing is a standard account and commerce screen.
Can I upgrade or downgrade my own plan?
Can I upgrade or downgrade my own plan?
Not directly. Every plan other than your current one routes to Exterview Sales
— plan changes are provisioned on your account rather than activated by you.
Upgrades apply immediately as a prorated top-up; downgrades and cancellations
take effect at the end of your term.
What is a credit?
What is a credit?
One credit equals $1. Every report has a fixed credit price — for example, a
resume match costs 1 credit and a voice screening costs 10. A full hiring
decision typically runs about 96 credits.
What is Rebalance?
What is Rebalance?
When one agent type is close to its capacity but your organization still has
credits left overall, Exterview automatically shifts capacity from agent types
with room to spare, so you keep working even if one meter is full.
Do unused credits roll over?
Do unused credits roll over?
No. Credits are valid for 12 months and expire at renewal. Enterprise
contracts can negotiate custom terms with Sales.