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AI. EX Call — AI Phone Screening calls candidates, runs the screening conversation, and reports back, so no recruiter has to dial. A job can run more than one phone round, and the call switches language mid-call when the candidate needs it.
EX Call — AI Phone Screening

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Before you start

The role needs a phone screen stage in its pipeline. See Design your hiring pipeline.

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Steps

1

Enable phone screening for a role

Confirm the phone screen stage is on for the role’s pipeline.
Enable phone screening for a role
2

Trigger the call

Start the AI phone call to a candidate. Candidates can get phone-screen updates on WhatsApp and reschedule from there.
Trigger the call
3

AI conducts the structured call

The agent runs the screen without a human on the line. If the candidate is more comfortable in another supported language, the agent switches language during the call.
AI conducts the structured call
4

Review the call report

Read the AI-generated phone screen report. When a job has several phone rounds, the Phone Rounds tab on the candidate’s panel shows each round’s call and report. See Read the EX Call report.
Review the call report
5

Decide the next step

Move the candidate forward, or close them out. That decision is yours, and you record a reason with it.
Decide the next step

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Best practices

The AI agent runs the whole call and you read the report afterwards. No recruiter joins the line.

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FAQs

No. The AI agent conducts the entire call; you review the report afterward.
Yes. Each round places its own call and produces its own report, shown on the candidate’s Phone Rounds tab.
See Understand Scoring Gates for how incomplete sessions are handled.